Sending works perfectly but nothing new arrives in Outlook since yesterday. Webmail shows the new messages sitting there. Send receive completes with no errors. Where do incoming messages get lost?
Outlook not receiving emails but can send
Solved Email & Outlook
MS
Michael Scofield April 3, 2018
2 replies
12,540 views
Reviewed by moderators
Silent success plus missing mail means the messages arrive and get moved or hidden locally.
1
Check Junk first, then any rules under File, Manage Rules. A misfiring rule moving everything to some folder is the top cause.
2
Inbox filter: View tab, Reset View. A stuck filter hides new mail while old mail stays visible.
3
POP account with a second device: the other device may be set to delete from server after download, stealing mail before this machine polls. Switch both to IMAP and the race disappears.
A rule I created by accident was shoveling everything into an archive subfolder. Deleted it, mail flows again. Solved.